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Guest Portal
Your booking includes multiple rooms. For your stay summary and account, please contact reception — we’ll be happy to help. You can still use the services below during your stay.
Enter your reservation number and the last name on the booking to view your personalised portal.
This will be available soon.
Tell us what you’d like to do during your stay and our team will be in touch to confirm availability.
Request a Booking
Request a seat on our Port Douglas shuttle and our team will confirm your booking. Requests need at least 2 hours’ notice — for anything sooner, please call reception.
Please note all platters are designed for one person.
Place your order before 10am for lunch & 5pm for dinner and we’ll
deliver it to you.
Seen something interesting? Let us know!
Send a message to our reception team and we’ll get back to you.
Request help with your bags on departure day and our team will bring them to the carpark, or to reception if you’re being picked up.
Request a treatment and our team will confirm your booking.
Please note that treatments will be one after the other; side-by-side treatments are currently not available.
We’d love to hear about your stay — your feedback helps us improve.